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✹ returns

Valid reasons for a return:
The item was misprinted or defective.

Action to take:
Take detailed photos of the item that clearly demonstrate the issue and send them to our humans@onpop.io within 10 business days.

Outcome to expect:
If your assessment of the item is deemed fair, we will gladly send you a replacement at our expense.

Other reasons for returns:
The delivery address you provided is incorrect, deemed insufficient by the courier, or the package goes unclaimed.
In this instance, your package may be returned to the fulfillment center by the courier and after an address correction, any reshipment costs would be at your expense.

Invalid reasons for returns:
Sizing issues or buyers’ remorse.
Please familiarize yourself with our sizing guide before ordering any item if you are unsure about the size you need.

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